Rental Conditions
- Working time (including lunch time and personal time rest for driver): 8:00AM – 5:00PM (full day car rental); 8:00 AM – 12:00PM or 1:00PM – 5:00PM (half day car rental). Out of this range (using the car before 8:00AM and/or after 5:00PM), there is an overtime charge. Using the car before 6:00AM and/or after 10:00PM is subject to Vietnam Car Hire’s agreement.
- There is mileage limitation (per day or per itinerary). In case of excess, a surcharge will be applied.
- Pickup/Drop-off are supposed to be in city center.
- The full payment is required to confirm the booking.
- Our vehicle is provided with fuel and driver included. We don’t rent car without driver.
- Our price has been quoted on cash payment basis. If payment is made via bank transfer or credit card (non-cash), the customers must pay all the bank fees. Please check with your bank before you make the payment down.
- Our price is net including government tax and services charges.
- The rental cost may include toll fees, parking fees (car rental for travel – travel itinerary needs to be provided for a quote). For daily car rental, monthly car rental, car rental for business trip, toll fees, parking fees are not included – unless you would like us to include these in the quote.
- Our driver speak little English only. Their English are just enough for basic communication. If you need a person who speaks fluently English/French/German/Chinese/Spanish who can share their knowledge about local culture, we highly recommend you booking a tour guide.
- There is surcharge for public holidays.
- Tipping is not included in the rental price.
Booking Terms
Availability
The service’s availability will be advised as soon as you agree on the quote.
We don’t hire any car during the Lunar New Year.
Confirmation
The full payment is required to confirm the booking. Please note the bank transfer may take up to a week before the deposit activates our account. The booking reservations will be launched only after we receive the full payment.
Payment
The payment can be made online with credit/debit card (PayPal) or via bank transfer. Please include all the bank fees when you make the payment since our rental cost does not include any bank fees.
Amendment
There is no fee for any change or amendment you make prior to your final confirmation. Otherwise, amendment or cancellation fees may may be charged.
Cancellation
Vietnam Car Hire must be informed in writing. Cancellation charges would be effective from the date we receive advice in writing and cancellation charges would apply as follows:
- From 31 days and up: No charge
- From 30 days to 15 days: 10% of the total tour/service costs
- From 14 days to 8 days: 30% of the total tour/service costs
- From 7 days to 1 day: 50% of the total tour/service costs
- No show: 100% of the total tour/service costs
Need further information? Contact us