Before you book

What information do I need in order to book?

Date: 18 March 2020 By thomthom Categories: No comments

ou need the following information to request a quote.

Pickup Location: Airport, cruise port, train/bus station, hotel address.
Drop-Off Location: Your destination
Pickup Date & Time: If being picked up from the airport this will be your flight arrival time
Return Pickup Date & Time: If returning to an airport you need to allow enough time to arrive at the airport one hour before your departure time for domestic flights or two hours before departure time for international flights
Passengers: The number of people in your travelling party
Checked Bags: The number of checked bags in your travelling party

You need the following information to book

Name: The contact person in the group
Phone: A mobile phone number that will be our point of contact at pickup
Email: To receiving booking confirmations, updates and cancellation emails
Notes: Include special requests like child seats (rear or forward facing), booster seats, oversized luggage and anything else we need to know
Flight Numbers: We use this to track your flight’s arrival time
Flight Times: Time of arrival or departure from the airport

How can I contact Ninhbinhtransport?

Date: 18 March 2020 By thomthom Categories: No comments

You can find our full contact details on our Contact Page. You can also contact us via Live Chat by clicking on the ‘Help’ button at the bottom of any page on our website. Our Customer Service department is open 24 hours a day, 365 days a year, so you can contact us at any time. If you need immediate travel assistance, please call the 24/7 Duty Manager numbers displayed at the bottom of your booking voucher.

Are child seats available to book and from what age?

Date: 18 March 2020 By thomthom Categories: No comments

Yes, our child booster seats are suitable for children weighing 15-36 kilos (approx. 4-11 years). The baby seats are suitable for toddlers weighing 9-18 kg (approx. 9 months to 4 years) and are the front-facing type. You can add them in Step One of the booking process. If booked, child and baby seats will be provided whenever possible, however there may be instances in which we are unable to provide such seats. In such instances, you will be entitled to a full refund for any seats not supplied. If you are unwilling to travel in the event that child or baby seats are not supplied, please provide your own. If you wish to bring your own child or baby seat, please advise us of this before you travel. This is so that we can ensure that the vehicle provided can accommodate the seat.

What luggage entitlement will I have?

Date: 18 March 2020 By thomthom Categories: No comments

You can bring 1 bag or 1 suitcase per passenger seat in the vehicle selected, with a maximum combined size of 158 cm (70cm length + 50cm height + 38cm width) and hand luggage, such as handbags & small bags (camera bags or similar). Carry-ons are considered as suitcase rather than a piece of hand luggage.

Your luggage entitlement is therefore defined by the size of vehicle you book. For example, a 4 seater car has space for 4 bags or small suitcases, as well as small hand luggage items to be carried in the cabin. An 16 seater minivan has double the luggage capacity. If you are in any doubt as to whether your luggage will fit in the vehicle, please upgrade to a larger one to ensure that you have a comfortable journey.

Will anyone else be travelling in the vehicle I book?

Date: 18 March 2020 By thomthom Categories: No comments

All our private transfers are exclusive so the vehicle will be reserved for your group only. However, in the case that you book a shuttle service, you will share the vehicle with other customers and there will be several stops.

Where will I be dropped off?

Date: 18 March 2020 By thomthom Categories: No comments

In the case that you book a private transfer, we offer door-to-door services, therefore you will be picked up and dropped off at the address that you specify on the booking. Should the address not be reachable, the drop off and pickup point will be at the nearest point available. In the case that your drop off or pickup point is a port, you will be dropped off or picked up at either the disembarking point, the cruise terminal or the main entrance of the port depending on individual port regulations. If you are being dropped off or picked up from a port, please indicate the name of your ship in the address details of the online booking process.

If you have booked a shuttle transfer, you will be dropped off at the address indicated on your booking confirmation. This will usually be the official shuttle stop for your hotel. Shuttle services will not drop you off at any private accommodation.

Can I book a transfer if I’m not going to/from the airport?

Date: 18 March 2020 By thomthom Categories: No comments

Yes, we also offer transfer services to and from some ports and major train stations. If you can’t find the port or station that you are looking for, please request a quote via the ‘Contact us’ page.

What is a private transfer?

Date: 18 March 2020 By thomthom Categories: No comments

A private transfer is a pre-booked, chauffeur-driven vehicle reserved solely for your party.

Pre-booked private transfer drivers will be waiting for you at a specific meeting point as indicated on your booking voucher and will take you directly to the address or location indicated by you in our online booking process.

What is a shuttle transfer?

Date: 18 March 2020 By thomthom Categories: No comments

A shuttle transfer is a shared transfer service to/from some of the destinations/airports/ports in which we operate and available throughout the booking process.

Our shuttle transport operators have a clearly visible and branded desk, counter or representative at the airport arrivals terminal, the location of which will be detailed in your booking voucher. You will need to present the voucher at the time of the pickup.

The maximum shuttle waiting time for customers at the airport is 30 minutes from the moment they make contact with our airport representative.

There could be up to four stops during the journey

Can I book a transfer that is not listed on your website?

Date: 18 March 2020 By thomthom Categories: No comments

We offer a wide range of car rental service in Ninh Binh including airport transfers, airport pickup, see-off, transfer from hotel to cruise port, train station pickup, car hire for sightseeing, travel and tour. Please contact us if you don’t find your transfer.